In Hawaii's tropical climate, we recommend weekly pool service to help prevent algae growth, maintain proper water chemistry, and keep your pool clean and swim-ready year-round. We can also customize a service schedule to fit your specific needs and lifestyle.

Our weekly service includes water chemistry testing, skimming the pool surface, brushing walls cleaning the waterline tile, vacuuming, emptying baskets, applying the proper chemicals to maintain balanced water chemistry, and performing a comprehensive equipment inspection.

We provide all standard chemicals as part of our residential pool service, including chlorine tablets, sodium bicarbonate, soda ash, muriatic acid, shock treatments, and clarifiers. Specialty chemicals, such as salt, algaecides, phosphate removers, and other specialty treatments, are billed separately as needed.

We offer Green-to-clean services designed to restore your pool to clean, clear, and swim-ready conditions. Once the treatment is complete, we'll provide a recommended maintenance plan to help keep your pool clean, properly balanced, and ready to enjoy year-round.

We can obtain and provide the required drain permit, neutralize the pool's chemicals, safely drain the pool, and rebalance the water chemistry once it has been refilled. We also provide an invoice for the service, which may be used as supporting documentation when applying for a sewer fee reimbursement.

During each visit, our certified technicians clock in on site and complete a detailed service report. After every visit, you'll receive this report by email, including chemical readings, dosage information, completed tasks, notes on any issues or concerns, and a photo of your sparkling pool, providing complete transparency and peace of mind.

We service and repair all major pool equipment brands, including Pentair, Jandy, Hayward, and more. We also provide manufacturer warranty services for supported brands, giving you confidence that your equipment is repaired by qualified professionals.

All new equipment installations include the manufacturer's warranty for added peace of mind. We also provide warranty repair services for all major brands, including Pentair, Jandy, and Hayward.

Manufacturer warranty coverage and terms vary by equipment brand and model.

We can still service and repair your equipment, even if it's no longer under warranty. We'll provide a clear, upfront estimate before any work begins, so you know exactly what to expect.

Repair times vary depending on the type of equipment, the complexity of the issue, and parts availability. Many repairs can be completed during the initial service visit, while more complex repairs may require additional time. We will provide a clear assessment and estimated timeline before any work begins.

No, if your product is eligible, we can handle the warranty claim process for you directly. This often means faster turnaround and less hassle for you.

Yes, most Pentair products require registration to activate the warranty. We can help with this process during installation or after purchase.

Absolutely! Our support team is available by phone or email. You can reach out to us anytime at Service@pacificaquagroup.com or (808) 682-1020 with any questions about your service, equipment, billing, or repairs. We're always happy to help.