Effective Date: October 20, 2026

Pacific AquaScapes (“PAS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or communicate with us through the website.

1. Information We Collect

We may collect information that you voluntarily provide when you submit a contact form, request an estimate, inquire about a project, communicate with us by email or phone, or otherwise interact with our website.

Depending on how you use the website, this information may include:

• Name

• Email address

• Phone number

• Company or organization name

• Project or property information

• Information included in your message or inquiry

• Any other information you voluntarily provide

We may also automatically collect certain technical and usage information when you visit the website, such as your IP address, browser type, device information, pages visited, referring website, and information about how you interact with the website. This information may be collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests

• Respond to requests for estimates or project information

• Communicate with you about services or business activities

• Provide information you request

• Operate, maintain, and improve the website

• Understand how visitors use the website

• Protect the security and integrity of the website

• Comply with applicable legal obligations

We seek to collect and use personal information for purposes reasonably related to our business operations and the purposes described in this Privacy Policy.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, understand how visitors use the website, and improve the user experience.

Our website provides a cookie banner that allows visitors to accept cookies, decline non-essential cookies, or manage their cookie preferences. Non-essential cookies are restricted through the website’s cookie settings.

You can also adjust your browser settings to refuse or restrict cookies. However, doing so may affect certain website functionality.

Third-party services used on our website may use cookies or similar technologies in accordance with their own privacy policies and settings.

4. Analytics and Third-Party Tools

We use Squarespace Analytics and Google Analytics to understand website traffic and how visitors interact with our website. These services may collect information such as pages visited, approximate location, device and browser information, referral sources, and other usage data.

Our website also uses Google reCAPTCHA to help protect website forms and reduce spam and abusive activity. Google reCAPTCHA may collect information about users and their interactions with the website for security and risk analysis.

Our website may provide links to Google Maps or other third-party websites. When you follow an external link, the third party’s website and privacy practices apply. A link to an external service does not necessarily mean that the service is embedded in or operating directly on our website.

These third-party providers may process information in accordance with their own privacy policies and terms:

• Squarespace Privacy Policy

• Google Privacy Policy

• Google reCAPTCHA information

We do not describe advertising pixels or other advertising-tracking tools here because their use on our website has not been confirmed. If such tools are added, this Privacy Policy should be reviewed and updated as appropriate.

5. How We Share Information

We do not sell personal information.

We may share information with service providers that help us operate our website, analyze website usage, protect website forms, communicate with visitors, manage technology, or provide other services on our behalf. These providers may process information as necessary to provide their services, subject to applicable terms and requirements.

We may also disclose information when required by law, legal process, or a valid governmental request, or when we believe disclosure is reasonably necessary to protect the rights, property, or safety of Pacific AquaScapes or others.

We do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

6. Third-Party Services and Websites

Our website uses third-party services, including Squarespace Analytics, Google Analytics, and Google reCAPTCHA. It may also contain links to third-party websites, including Google Maps.

We are not responsible for the privacy practices, content, or security of third-party websites that we do not control. We encourage visitors to review the privacy policies of those services before providing personal information or interacting with them.

7. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining business records, responding to project or service inquiries, resolving disputes, complying with legal obligations, and enforcing applicable agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also have the right to opt out of certain processing or to exercise other privacy rights provided by applicable law.

To make a privacy-related request, contact us using the information in Section 12. We may need to verify your identity before fulfilling a request.

We will respond to verifiable privacy requests within 45 days of receipt, or within another timeframe required by applicable law. Where permitted by law, we may extend the response period when reasonably necessary and will provide notice of the extension when required.

Marketing communications: If we send you promotional emails, you may opt out at any time by following the unsubscribe instructions in the email. You may continue to receive non-promotional communications related to an inquiry, project, or business transaction.

Text messages: If we offer SMS communications and you have consented to receive them, you may opt out by following the instructions provided in the messages, where available. Message and data rates may apply. We do not share mobile numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Do Not Track and Global Privacy Control: Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to Do Not Track signals, our website may not respond to those signals. Where required by applicable law, we will process recognized opt-out preference signals, such as Global Privacy Control (GPC), in accordance with applicable requirements.

10. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, data practices, or applicable legal requirements.

When changes are made, we will update the effective date at the top of this page. We encourage visitors to review this Privacy Policy periodically.

12. Contact

If you have questions about this Privacy Policy or how we handle personal information, or if you would like to make a privacy-related request, please contact:

Pacific AquaScapes
Honolulu, Hawaiʻi
Email: info@pacificaquagroup.com